The Occupational Certificate in Office Administration is a comprehensive and specialized program designed to equip individuals with the skills and knowledge required to efficiently manage office operations in a diverse range of industries. This certification is tailored for aspiring office administrators and those seeking to advance their careers in administrative roles.
This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.
This occupational qualification is to equip students with the broad based knowledge and skills to be able to be employed in a small business or a large corporation, public or private and advance their personal and career management skills to enhance their employability.
- NQF Level 05
- SAQA ID:102161
- CREDITS: 445
- DURATION: 4 Years
Why Choose This Course
This qualification replaces the following Nated Diploma Courses:
- National N Diploma: Business Management Level 6
- National N Diploma: Human Resource Management Level 6
- National N Diploma: Marketing Management Level 6
- National N Diploma: Public Management Level 6
- National N Diploma: Public Relations Level 6
Program Overview
The Office Administrator Occupational Certificate covers a wide array of essential competencies, including organizational management, communication, time management, and customer service. The curriculum is designed to provide a holistic understanding of office administration principles and practical hands-on experience to ensure graduates are well-prepared for the dynamic demands of the modern workplace.
Entry Requirements
- NQF Level 4 with Communication.
Certification & Examination Authority
On successful completion of the programme, the student will receive a statement of result from Cape Business & Engineering College and upon meeting the EISA requirements, receive an Occupational Certificate: Office Administrator from the QCTO. All External Examinations are set and administered by QCTO and its Accrediting Partners.
EISA is a single, national assessment which leads to competent learners being awarded Occupational Certificates. It is an integral and critical component of QCTO’s quality assurance system, as it ensures that the assessment of occupational qualifications, part-qualifications and trades is standardised, consistent and credible.
Qualifying for External Assessment: To qualify for an external assessment, learners must provide proof of completion of all required knowledge and practical modules by means of statements of results and a record of completed work experience.
Key Learning Objectives
Administrative Skills: Students will develop proficiency in handling day-to-day administrative tasks, including filing, data entry, record keeping, and managing office supplies. They will learn to create and maintain organized office systems to enhance efficiency.
Communication Excellence: Effective communication is crucial in any administrative role. Learners will hone their verbal and written communication skills to interact professionally with colleagues, clients, and stakeholders. Emphasis is placed on active listening and responding to inquiries promptly.
Time Management and Prioritization: Office Administrators need to manage multiple tasks simultaneously. This program teaches techniques to prioritize tasks, meet deadlines, and handle unexpected challenges effectively.
Customer Service Excellence: Understanding the significance of providing outstanding customer service, students will learn to address customer needs courteously, handle complaints with empathy, and foster positive relationships.
Software Proficiency: Proficiency in office software is essential for modern office administrators. Participants will be trained in using popular office productivity tools, including word processing, spreadsheets, and presentation software.
Business Ethics and Professionalism: Upholding high ethical standards and professionalism is emphasized throughout the program. Students will learn to handle sensitive information with confidentiality and maintain a professional demeanor in all interactions.
Career Opportunities
Upon completion of the Occupational Certificate in Office Administration, graduates will be well-prepared to pursue a variety of administrative roles in both public and private sectors. Career opportunities include:
- Office Administrator
- Administrative Assistant
- Executive Assistant
- Office Manager
- Customer Service Representative